Overnight 311 Calls Moving Online Starting Next Week

Austin, TX · October 23, 2026

That low rumble echoing from the southeast means race engines are warming up at the track, but there is plenty happening closer to home before the weekend rush takes over.

The Lead

Austin’s 311 non-emergency call center will end overnight telephone operations beginning November 1, shifting live phone operators to a daily schedule of 7:00 AM to 9:00 PM. The change is designed to redeploy staff toward high-volume daytime hours, when callers routinely face peak wait times for municipal assistance. Residents needing to report non-emergency issues overnight—such as clogged storm drains, fallen tree limbs, loose animals, or code compliance questions—will now need to submit tickets through the Austin 311 mobile app or web portal. Emergency 911 dispatch and urgent public safety operations remain completely unaffected by the operational shift. City departments plan to monitor overnight digital submissions and daytime queue speeds through the winter before presenting performance data to the council in the spring.

Local Pulse

Council Funds Five Affordable Housing Developments Housing Austin approved $21 million in bond loans Thursday to back nearly 250 income-restricted apartments across the city.
North Austin Opens Free Street Soccer Park Parks A new permanent turf pitch at Walnut Creek Elementary debuted Thursday, offering neighborhood kids free after-school clinics.
Health Officials Propose School-Zone Vape Ban Health Austin Public Health recommended barring new tobacco and vape shops within 1,000 feet of schools and daycares.

Today's Outlook

High 86°F · Low 58°F — Clear
- Grab a light layer for the crisp morning commute, but expect sunny skies by lunchtime.

What's On Around Town

Today

Formula 1 Practice Sessions Circuit of The Americas (9201 Circuit of the Americas Blvd), 10:00 AM · Paid Catch high-speed track runs as race weekend kicks off in style.
Boo at the Zoo Austin Zoo (10807 Rawhide Trl), 5:45–9:00 PM · $24 Evening train rides, animal visits, and trick-or-treating along candlelit paths.
Trunk o' Treat Galaxy Theatres Austin (6700 Middle Fiskville Rd), 6:00 PM · Free Costume contests, decorated vehicle trunks, and candy bags for neighborhood families.
Secret Level Stand-Up Comedy Alamo Drafthouse Mueller (1911 Aldrich St), 8:00 PM · Free Sharp local comics breaking in new sets before the weekend rush.

Tomorrow

34th Annual Texas Clay Festival Gruene Historic District (1601 Hunter Rd), New Braunfels, 10:00 AM–6:00 PM · Free
Viva la Vida Festival and Parade Mexic-Arte Museum (419 Congress Ave), Noon–6:00 PM · Free
JAPAN Fes Texas Republic Square, Noon–7:00 PM

Sunday

StrawFest UMLAUF Sculpture Garden & Museum (605 Azie Morton Rd), 11:00 AM–4:00 PM · Free
Art In ATX: Halloween Market Moontower Saloon (10212 Manchaca Rd), 11:00 AM–4:00 PM · Free
Formula 1 United States Grand Prix Circuit of The Americas (9201 Circuit of the Americas Blvd), 2:00 PM · Paid

Spotlight & Story

Mount Bonnell Climbing the 102 hand-hewn limestone steps to the 775-foot summit has rewarded locals with panoramic river vistas since the 1850s. In 1898, daredevil Hazel Keyes wowed spectators below by riding a 1,400-foot cable from the peak all the way across the water.

Austin Daily Digest — compiled from local sources every morning. For breaking updates, follow your local newsrooms.

Sent with care by MailerDot — your city, every morning.